2026-07-18T03:00:00.0000000Z

AMN IT will be performing a ServiceNow upgrade starting tonight Friday, July 17th at 11:00 PM ET. 

This will NOT impact the AMN Interpreting Application and Interpreting Services will NOT be affected.

Our Support Teams will be fully available by phone as per normal during the upgrade. We recommend using this as the primary method of contact during the upgrade.  

The upgrade will begin after business hours TONIGHT at 11:00 PM ET.

We will send out a Service Alert closure notification once the work has been completed. We expect the upgrade to take approximately 10 hours, although early indications show it could run slightly less than this.

Impact on Services:

• Phone Support (855-663-1231): Available as usual.  
• ServiceNow Production: Unavailable during the upgrade.  
• Email Support ( lscs@amnhealthcare.com ): Unavailable during the upgrade.  
• Customer Hub: Requests submitted during the upgrade will be stacked and delivered once the upgrade has been completed. (They will be raised but not addressed until the upgrade concludes.)

We appreciate your understanding and will keep you informed of any changes.  

How can I get more information?: If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855-663-1231.