Description: Our Infrastructure team will be performing network maintenance.
Time Range : 11:00 PM - 12:45 AM ET
What can I expect? No downtime is expected. Brief interruptions are possible throughout the maintenance window. Calls may have intermittent failures to connect, but should succeed on retry.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Dear Valued Client,
At AMN Language Services, we are committed to protecting the security and integrity of your data.
As part of our ongoing efforts to enhance security, we will be enabling multi-factor authentication (MFA) for the AMN Language Services Client Portal, which provides access to reporting and analytics tools.
This update applies only to the Client Portal and will not affect the AMN Interpreting Application.
What to expect:
- Beginning June 16 , users will be prompted to complete an additional authentication step when logging into the Client Portal.
- After entering your username and password, you will receive a one-time verification code via email .
- You will enter this code to securely complete your login.
How email-based MFA works:
- The verification code is sent to the email address associated with your portal account .
- Each code is time-sensitive and can only be used once to complete your login.
- If you log in from a new device or browser, you may be prompted to complete this step again to confirm your identity.
This enhancement adds an important layer of protection and helps ensure that only authorized users can access your organization’s data. It also aligns with industry-standard security practices for applications that manage sensitive information.
What you need to do:
- No immediate action is required prior to June 16.
- After this date, simply follow the on-screen prompts and enter the email verification code when logging in.
If you have any questions or need assistance , please contact our Support team—we are here to help.
Thank you for your continued partnership.
Sincerely,
AMN Language Services
Description: IT & Engineering will be completing infrastructure maintenance in the DA6 data center. During this time all services will be routed through our DC4 data center.
Time Range: 11:00 AM - 4:00 PM ET
What can I expect? No down time is expected. All functions will be managed through our DC4 data center.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: IT & Engineering will be completing infrastructure maintenance in the DA6 data center. During this time all services will be routed through our DC4 data center.
Time Range: 12:00 AM - 06:00 PM ET
What can I expect? No down time is expected. All functions will be managed through our DC4 data center.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
We want to share a brief update regarding recent system notifications you may have received.
Following a system release completed yesterday, a number of previously queued notifications from the past week were unintentionally delivered. As a result, some users may have experienced a higher than usual volume of emails or notifications within a short period of time.
Our teams have confirmed this was a one‑time occurrence, and no further action is required. Systems are currently operating as expected.
We appreciate your understanding and apologize for any confusion this may have caused. If you have questions or notice anything unusual, please feel free to contact our support team.
Description:
We
are currently experiencing issues with our customer support phone line,
855-663-1231. When dialed, the line continues to ring without connecting to an
agent. If you have an urgent issue, please email us at lscs@amnhealthcare.com.
This is not affecting any of our interpreting
services.
What action do I need to take?
Please
email us at lscs@amnhealthcare.com
for any urgent requests until this issue has been resolved. We will send out an
update email when the phone line is once again available.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com
Earlier this morning, one of our vendors experienced a network hardware failure at our Dallas data center. As a precaution, AMN redirected inbound traffic to an alternate data center while the vendor worked to replace the affected hardware.
The vendor has replaced the affected hardware, and inbound traffic is once again being routed through the Dallas data center as normal.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
One of our vendors experienced a network hardware failure in our Dallas data center overnight. AMN has redirected inbound traffic to another data center while our vendor works to replace the affected hardware.
We will continue to monitor the platform to ensure it is working normally.
Hello,
We want to thank you for your continued patience as we work
through some recent performance challenges with the reporting console. We
understand how frustrating latency can be, and we want to assure you that
resolving this is a top priority for our team.
As a first major step to improving performance and reducing
latency, we upgraded our servers on May 1. As a byproduct of this upgrade, new
versions of all reports were created.
As a result, any saved links in your "Recents" or "Favorites" will no longer work, as they point to outdated versions. To resolve this, access the latest versions of the reports from the standard folders. The new links will be automatically added to your "Recents" section, and you'll have the option to favorite the updated reports. Please click here to view the Pentaho Favorites and Recents user guide.
We apologize for the inconvenience. Know that our team
is here to help you through this change.
Here is a quick look at what else we are doing to improve your reporting in the short and long term.
What We’re Doing Now
- Vendor Collaboration: We’re actively working with our current reporting vendor to identify and implement solutions that will further reduce latency
Direct Report Delivery: To make things easier in the meantime, our team can schedule your frequently used reports to be emailed directly to you on a cadence of your choice—daily, weekly, or monthly.
We’re excited to share that we’re transitioning all
reporting to Power BI by the end of this year. This move will bring a faster,
more modern, and user-friendly experience with enhanced capabilities and
reliability.
We truly appreciate your understanding as we work through
these changes and build a better reporting experience for you. If you’d like to
set up scheduled report deliveries, reach out to your account manager.
Note: Upcoming Report Change Notification
Report Name: 14 and 14.5 Reports
Overview
On Friday, August 22, 2025, the 14 and
14.5 reports will be updated to include a new field indicating if an EHR
Session Code was used to collect data collection questions.
Key Changes
A new column will be added to the end of the report (last
column) called “EHR Session Code”. This field will show as a yes/no and
indicates that the data collection process included data provided via the
Electronic Health Record Data Exchange feature.
Reports 14 and 14.5 have been updated.
As a result, any saved links in your "Recents" or "Favorites" will no longer work, as they point to outdated versions. To resolve this, access the latest versions of the reports from the standard folders. The new links will be automatically added to your "Recents" section, and you'll have the option to favorite the updated reports. Please click here to view the Pentaho Favorites and Recents user guide.