Description:  We are currently experiencing issues with our customer support phone line, 855-663-1231. When dialed, the line continues to ring without connecting to an agent. If you have an urgent issue, please email us at lscs@amnhealthcare.com. This is not affecting any of our interpreting services.

What action do I need to take? Please email us at lscs@amnhealthcare.com for any urgent requests until this issue has been resolved. We will send out an update email when the phone line is once again available. 

How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com

Our customer support phone line is now fully operational, and calls are successfully connecting to our agents.

Earlier this morning, one of our vendors experienced a network hardware failure at our Dallas data center. As a precaution, AMN redirected inbound traffic to an alternate data center while the vendor worked to replace the affected hardware.

The vendor has replaced the affected hardware, and inbound traffic is once again being routed through the Dallas data center as normal.

How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231

One of our vendors experienced a network hardware failure in our Dallas data center overnight. AMN has redirected inbound traffic to another data center while our vendor works to replace the affected hardware.

We will continue to monitor the platform to ensure it is working normally. 

Hello,

We want to thank you for your continued patience as we work through some recent performance challenges with the reporting console. We understand how frustrating latency can be, and we want to assure you that resolving this is a top priority for our team.

As a first major step to improving performance and reducing latency, we upgraded our servers on May 1. As a byproduct of this upgrade, new versions of all reports were created.

As a result, any saved links in your "Recents" or "Favorites" will no longer work, as they point to outdated versions.   To resolve this, access the latest versions of the reports from the standard folders. The new links will be automatically added to your "Recents" section, and you'll have the option to favorite the updated reports. Please click here to view the Pentaho Favorites and Recents user guide.

We apologize for the inconvenience.  Know that our team is here to help you through this change. 

Here is a quick look at what else we are doing to improve your reporting in the short and long term.

What We’re Doing Now

• Vendor Collaboration: We’re actively working with our current reporting vendor to identify and implement solutions that will further reduce latency

• Direct Report Delivery: To make things easier in the meantime, our team can schedule your frequently used reports to be emailed directly to you on a cadence of your choice—daily, weekly, or monthly.

We’re excited to share that we’re transitioning all reporting to Power BI by the end of this year. This move will bring a faster, more modern, and user-friendly experience with enhanced capabilities and reliability.

We truly appreciate your understanding as we work through these changes and build a better reporting experience for you. If you’d like to set up scheduled report deliveries, reach out to your account manager.

Note: Upcoming Report Change Notification

• Report Name: 14 and 14.5 Reports

Overview

On Friday, August 22, 2025, the 14 and 14.5 reports will be updated to include a new field indicating if an EHR Session Code was used to collect data collection questions.

Key Changes

A new column will be added to the end of the report (last column) called “EHR Session Code”. This field will show as a yes/no and indicates that the data collection process included data provided via the Electronic Health Record Data Exchange feature.

Reports 14 and 14.5 have been updated. 

As a result, any saved links in your "Recents" or "Favorites" will no longer work, as they point to outdated versions.   To resolve this, access the latest versions of the reports from the standard folders. The new links will be automatically added to your "Recents" section, and you'll have the option to favorite the updated reports. Please click here to view the Pentaho Favorites and Recents user guide.