ServiceNow (Case Management)
AMN IT will be performing a ServiceNow upgrade starting tonight Friday, July 17th at 11:00 PM ET.
This will NOT impact the AMN Interpreting Application and Interpreting Services will NOT be affected.
Our Support Teams will be fully available by phone as per normal during the upgrade. We recommend using this as the primary method of contact during the upgrade.
The upgrade will begin after business hours TONIGHT at 11:00 PM ET.
We will send out a Service Alert closure notification once the work has been completed. We expect the upgrade to take approximately 10 hours, although early indications show it could run slightly less than this.
Impact on Services:
- Phone Support (855-663-1231): Available as usual.
- ServiceNow Production: Unavailable during the upgrade.
- Email Support ( lscs@amnhealthcare.com ): Unavailable during the upgrade.
- Customer Hub: Requests submitted during the upgrade will be stacked and delivered once the upgrade has been completed. (They will be raised but not addressed until the upgrade concludes.)
We appreciate your understanding and will keep you informed of any changes.
How can I get more information?: If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855-663-1231.
Update: The ServiceNow upgrade has been completed.
Support is now fully available through all standard channels:
- Phone Support (855-663-1231)
- Email Support ( lscs@amnhealthcare.com )
- Customer Hub
Description: AMN IT will be performing a ServiceNow upgrade on Friday, July 17th at 11:00 PM ET.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
As a reminder, AMN IT will be performing a ServiceNow upgrade on the weekend of September 12–14.
As previously communicated, the Support Teams will be fully available by phone as per normal during the upgrade.
ServiceNow Production Environment will be unavailable for approximately 8 hours during this period.
The upgrade will begin at 9:30 PM ET on Friday, September 12th.
We will send out a Service Alert once the upgrade has been completed.
Impact on Services:
- Phone Support (855-663-1231): Available as usual.
- ServiceNow Production: Unavailable during the upgrade.
- Email Support ( lscs@amnhealthcare.com ): Unavailable during the upgrade.
Case Logging During Downtime:
All cases will be temporarily logged in the ServiceNow UAT system. Once the upgrade is complete, they will be manually transferred to the Production Environment.
We appreciate your understanding and will keep you informed of any changes.
How can I get more information?: If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855-663-1231.
Update: The ServiceNow upgrade has been completed successfully.
Description: AMN IT will be performing a ServiceNow upgrade from 9:30 PM ET on Friday, September 12th, which will last approximately 8 hours.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231