ServiceNow (Case Management)
As a reminder, AMN IT will be performing a ServiceNow upgrade on the weekend of September 12–14.
As previously communicated, the Support Teams will be fully available by phone as per normal during the upgrade.
ServiceNow Production Environment will be unavailable for approximately 8 hours during this period.
The upgrade will begin at 9:30 PM ET on Friday, September 12th.
We will send out a Service Alert once the upgrade has been completed.
Impact on Services:
- Phone Support (855-663-1231): Available as usual.
- ServiceNow Production: Unavailable during the upgrade.
- Email Support ( lscs@amnhealthcare.com ): Unavailable during the upgrade.
Case Logging During Downtime:
All cases will be temporarily logged in the ServiceNow UAT system. Once the upgrade is complete, they will be manually transferred to the Production Environment.
We appreciate your understanding and will keep you informed of any changes.
How can I get more information?: If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855-663-1231.
Update: The ServiceNow upgrade has been completed successfully.
Description: AMN IT will be performing a ServiceNow upgrade from 9:30 PM ET on Friday, September 12th, which will last approximately 8 hours.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231