Over Phone Interpreting (OPI)
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
We are excited to announce that we are expanding our capacity by adding additional media servers. This enhancement will improve the overall performance and reliability of our services.
How to Identify Impact: To determine if this update will impact your system, please work with your IT department. They will be able to assess any necessary changes to your environment.
Action Required: If your system uses firewall whitelists to control IP address access, please ensure that the following additional IP addresses/ranges are allowed by August 1, 2025, to avoid any intermittent issues with calls:
- 108.163.1.104 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.1.105 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.1.106 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.1.107 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.1.108 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.109 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.110 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.111 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.112 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.113 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.114 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.115 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.116 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.117 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.1.118 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.1.119 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.3.104 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.3.105 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.3.106 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.3.107 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.3.108 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.109 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.110 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.111 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.112 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.113 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.114 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.115 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.116 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.117 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.118 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
- 108.163.3.119 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound) New
If you have previously whitelisted the following subnets as per the recommendations in the document AMN Interpreting App Technical Specifications, you will not need to take any further action.
- 108.163.1.0/24 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
- 108.163.3.0/24 Ports 80, 443 TCP 16000-16009 UDP (SRTP) (Outbound)
Deadline: Please ensure that any necessary changes are completed by August 1, 2025.
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
What’s New: Sysadmin will deploy product update SV 1.25.6.
You can view the release notes in the AMN LS Customer knowledge base. If you do not have access to the knowledge base, please request access by email at lscs@amnhealthcare.com.
Release Dates:
- Web Application: June 27, 2025 (3:00 AM-5:00 AM ET)
- Mobile Application: July 2, 2025 (Estimated)
Downtime Expected: Approximately 10 minutes of downtime is expected. Brief interruptions are possible throughout the maintenance window. Calls may have intermittent failures to connect, but should succeed on retry.
What action do I need to take? If your devices are managed by AMN Language Services, the application will be updated automatically. If your devices are managed by your internal Mobile Device Management (MDM), your MDM team will need to push the update for mobile applications to your devices in order to use the latest version. Please read more about this new version of the app here:
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
What’s New: Sysadmin has deployed 1.25.6.
You can view the release notes in the AMN LS Customer knowledge base. If you do not have access to the knowledge base, please request access by email at lscs@amnhealthcare.com.
What action do I need to take? No action needs to be taken.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? 30 minutes of downtime is expected, with additional brief interruptions possible throughout the maintenance window. No feature changes will be introduced
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Update: The maintenance has been completed successfully.
Description: Our IT & Engineering teams will be deploying the latest vendor patches to ensure our systems remain up to date and secure.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Up to 30 Minutes of downtime is expected.
Intermittent Connectivity Issues Possible: Additional brief interruptions are possible during the maintenance window. Sessions may have intermittent failures to connect but should succeed on retry.
Scheduled maintenance has been completed.