Customer Support Team
As a reminder, AMN IT will be performing a ServiceNow upgrade on the weekend of September 12–14.
As previously communicated, the Support Teams will be fully available by phone as per normal during the upgrade.
ServiceNow Production Environment will be unavailable for approximately 8 hours during this period.
The upgrade will begin at 9:30 PM ET on Friday, September 12th.
We will send out a Service Alert once the upgrade has been completed.
Impact on Services:
- Phone Support (855-663-1231): Available as usual.
- ServiceNow Production: Unavailable during the upgrade.
- Email Support ( lscs@amnhealthcare.com ): Unavailable during the upgrade.
Case Logging During Downtime:
All cases will be temporarily logged in the ServiceNow UAT system. Once the upgrade is complete, they will be manually transferred to the Production Environment.
We appreciate your understanding and will keep you informed of any changes.
How can I get more information?: If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855-663-1231.
Update: The ServiceNow upgrade has been completed successfully.
Description: AMN IT will be performing a ServiceNow upgrade from 9:30 PM ET on Friday, September 12th, which will last approximately 8 hours.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
Description: We are currently experiencing issues with our customer support phone line, 855-663-1231. When dialed, the line continues to ring without connecting to an agent. If you have an urgent issue, please email us at lscs@amnhealthcare.com. This is not affecting any of our interpreting services.
What action do I need to take? Please email us at lscs@amnhealthcare.com for any urgent requests until this issue has been resolved. We will send out an update email when the phone line is once again available.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com
Our customer support phone line is now fully operational, and calls are successfully connecting to our agents.