Virtual Interpreting Center (VIC) Services
Description: SysAdmin will deploy hotfix SV 1.25.9.1.
Time Range: 3:00 AM - 5:00 AM ET
What can I expect? No downtime is expected. Calls may have intermittent failures to connect but should succeed on retry. No feature changes will be introduced.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231.
Update: The maintenance has been completed successfully.
Description: SysAdmin will deploy hotfix SV 1.25.9.1.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
What’s New: Sysadmin will deploy product update SV 1.25.9
The release notes for the AMN Interpreting Application and the VIC (Virtual Interpreting Center) Platform are available in the AMN LS Customer knowledge base. If you do not have access to the knowledge base, please request access by email at lscs@amnhealthcare.com.
Release Dates:
- Web Application: September 26, 2025 (3:00 AM-5:00 AM ET)
- Mobile Application: October 1, 2025 (Estimated)
Downtime Expected: No downtime is expected. Brief interruptions are possible throughout the maintenance window. Calls may have intermittent failures to connect, but should succeed on retry.
What action do I need to take? If your devices are managed by AMN Language Services, the application will be updated automatically. If your devices are managed by your internal Mobile Device Management (MDM), your MDM team will need to push the update for mobile applications to your devices in order to use the latest version. Please read more about this new version of the app here:
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
What’s New: Sysadmin has deployed SV 1.25.9.
You can view the release notes in the AMN LS Customer knowledge base. If you do not have access to the knowledge base, please request access by email at lscs@amnhealthcare.com.
What action do I need to take ? No action needs to be taken.
How can I get more information? If you have further questions, please reach out to our Customer Success Team by emailing lscs@amnhealthcare.com or call 855.663.1231
We are currently experiencing an interruption with our audio and video services, which may result in disruptions and degraded performance.
Our team is actively investigating the matter to identify the root cause and restore normal operations as quickly as possible.
After monitoring the situation and observing an increase in the number of successful connections to interpreters, our engineering team has determined that the issue has been resolved.
We are currently experiencing an issue with our audio and video services, which may result in disruptions and degraded performance.
Our team is actively investigating the matter to identify the root cause and restore normal operations as quickly as possible.
Part 1 of the Q4 2024 database archive has been completed.
We are currently experiencing an interruption with our audio and video services, which may result in disruptions and degraded performance.
Our team is actively investigating the matter to identify the root cause and restore normal operations as quickly as possible.
Audio and Video services have been restored
Up to 30 Minutes of downtime is expected.
Scheduled maintenance has been completed.
No downtime is expected.
Database maintenance has been completed.
We are currently experiencing an issue with our audio and video services, which may result in disruptions and degraded performance.
Our team is actively investigating the matter to identify the root cause and restore normal operations as quickly as possible.
We are currently experiencing an issue with our audio and video services, which may result in disruptions and degraded performance.
Our team is actively investigating the matter to identify the root cause and restore normal operations as quickly as possible.
Service degradation has been resolved.