Services

AMN Interpreting
Connect instantly with AMN Language Services interpreters in more than 45 languages via video and over 200 languages over the phone.

Video Remote Interpreting (VRI)
Access a VRI interpreter.

Over Phone Interpreting (OPI)
Accessing an interpreter via phone

AMN Interpreter Scheduler
AMN Language Services Interpreter Scheduler software allows the pre-scheduling of interpreters in advance. This software services Agency clients, who have access to place an interpreter reservations and to see real-time information on their request, additionally the IS has SaaS clients in which clients can leverage the software to use their own staff interpreter for the scheduled services. Some clients in select markets can roll over any unfulfilled requests to AMN for fulfilment, ensuring robust coverage for scheduled interpreter services.

Interpreter Scheduler Consumer Web Application (CWA)
The AMN Interpreter Scheduled app is a software which is utilized to place reservation requests, to locate, and to schedule interpreters. The application allows institutions in need of interpretation services to instantly geolocate those willing and able to provide the specific language needs of the requester via advance scheduling or immediate response.

Interpreter Mobile app - Resource Mobile App (RMA)
The RMA is a mobile app utilized by interpreters (account resources) to view, accept or decline reservation offers. Additionally, the RMA allows interpreters to check in and out, for time tracking and reporting purposes. Interpreters are able to manage their AMN interpreter reservations and access all of the needed details to ensure they can fulfill requests as needed.

AMN Language Services Reporting

AMN Language Services Reporting Dashboard

Virtual Interpreting Center (VIC) Services
Clients can use their staff interpreters for video and audio calls. Interpreters can be located on-site or remotely if they meet the minimum connectivity specifications. At times of peak volume, calls can roll over to AMN interpreters. This increases customer staff efficiency and lowers costs.

Interpreter Workstation for VIC
The interpreter workstation used by VIC clients for their staff interpreters to accept sessions.

Workforce Real-Time Monitoring (RTR)
Workforce allows Admins to monitor, in semi-real time, the status and duration of status for any of their VIC interpreters. Workforce Refreshes typically every 15-30 seconds.

Customer Support Team

ServiceNow (Case Management)
ServiceNow is our platform for managing service requests, incident reporting, and support workflows. It helps ensure timely responses and efficient resolution of issues, providing a seamless experience for our customers.

Customer Support Phone Line

Agent Support Phone Line

History Grid

		Nov 12	Nov 11	Nov 10	Nov 09	Nov 08	Nov 07	Nov 06
Video Remote Interpreting (VRI)
Over Phone Interpreting (OPI)

		Nov 12	Nov 11	Nov 10	Nov 09	Nov 08	Nov 07	Nov 06
Interpreter Scheduler Consumer Web Application (CWA)
Interpreter Mobile app - Resource Mobile App (RMA)

		Nov 12	Nov 11	Nov 10	Nov 09	Nov 08	Nov 07	Nov 06
AMN Language Services Reporting Dashboard

		Nov 12	Nov 11	Nov 10	Nov 09	Nov 08	Nov 07	Nov 06
Interpreter Workstation for VIC
Workforce Real-Time Monitoring (RTR)

		Nov 12	Nov 11	Nov 10	Nov 09	Nov 08	Nov 07	Nov 06
ServiceNow (Case Management)
Customer Support Phone Line
Agent Support Phone Line

Service Status

AMN Interpreting > Video Remote Interpreting (VRI)

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	DOWN
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	DOWN
9/24/2025	UP
9/25/2025	UP
9/26/2025	DOWN
9/27/2025	UP
9/28/2025	DOWN
9/29/2025	DOWN
9/30/2025	UP
10/1/2025	DOWN
10/2/2025	UP
10/3/2025	DOWN
10/4/2025	UP
10/5/2025	UP
10/6/2025	DOWN
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	DOWN
10/11/2025	DOWN
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	DOWN
10/18/2025	UP
10/19/2025	UP
10/20/2025	DOWN
10/21/2025	DOWN
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	DOWN
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	DOWN
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

AMN Interpreting > Over Phone Interpreting (OPI)

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	DOWN
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	DOWN
9/24/2025	UP
9/25/2025	UP
9/26/2025	DOWN
9/27/2025	UP
9/28/2025	DOWN
9/29/2025	DOWN
9/30/2025	UP
10/1/2025	DOWN
10/2/2025	UP
10/3/2025	DOWN
10/4/2025	UP
10/5/2025	UP
10/6/2025	DOWN
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	DOWN
10/11/2025	DOWN
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	DOWN
10/18/2025	UP
10/19/2025	UP
10/20/2025	DOWN
10/21/2025	DOWN
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	DOWN
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	DOWN
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

AMN Interpreter Scheduler > Interpreter Scheduler Consumer Web Application (CWA)

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	DOWN
9/25/2025	UP
9/26/2025	UP
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	UP
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	DOWN
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

AMN Interpreter Scheduler > Interpreter Mobile app - Resource Mobile App (RMA)

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	DOWN
9/25/2025	UP
9/26/2025	UP
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	UP
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	DOWN
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

AMN Language Services Reporting > AMN Language Services Reporting Dashboard

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	UP
9/25/2025	UP
9/26/2025	UP
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	UP
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

Virtual Interpreting Center (VIC) Services > Interpreter Workstation for VIC

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	UP
9/25/2025	UP
9/26/2025	DOWN
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	DOWN
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

Virtual Interpreting Center (VIC) Services > Workforce Real-Time Monitoring (RTR)

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	UP
9/25/2025	UP
9/26/2025	DOWN
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	DOWN
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

Customer Support Team > ServiceNow (Case Management)

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	UP
9/25/2025	UP
9/26/2025	UP
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	UP
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

Customer Support Team > Customer Support Phone Line

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	UP
9/25/2025	UP
9/26/2025	UP
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	UP
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	DOWN
10/21/2025	UP
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

Customer Support Team > Agent Support Phone Line

Normal

Date	Status
9/15/2025	UP
9/16/2025	UP
9/17/2025	UP
9/18/2025	UP
9/19/2025	UP
9/20/2025	UP
9/21/2025	UP
9/22/2025	UP
9/23/2025	UP
9/24/2025	UP
9/25/2025	UP
9/26/2025	UP
9/27/2025	UP
9/28/2025	UP
9/29/2025	UP
9/30/2025	UP
10/1/2025	UP
10/2/2025	UP
10/3/2025	UP
10/4/2025	UP
10/5/2025	UP
10/6/2025	UP
10/7/2025	UP
10/8/2025	UP
10/9/2025	UP
10/10/2025	UP
10/11/2025	UP
10/12/2025	UP
10/13/2025	UP
10/14/2025	UP
10/15/2025	UP
10/16/2025	UP
10/17/2025	UP
10/18/2025	UP
10/19/2025	UP
10/20/2025	UP
10/21/2025	UP
10/22/2025	UP
10/23/2025	UP
10/24/2025	UP
10/25/2025	UP
10/26/2025	UP
10/27/2025	UP
10/28/2025	UP
10/29/2025	UP
10/30/2025	UP
10/31/2025	UP
11/1/2025	UP
11/2/2025	UP
11/3/2025	UP
11/4/2025	UP
11/5/2025	UP
11/6/2025	UP
11/7/2025	UP
11/8/2025	UP
11/9/2025	UP
11/10/2025	UP
11/11/2025	UP
11/12/2025	UP

59 days ago 100.00% Today

Maintenance

Upcoming Week 11/16/2025

Incidents

Week of 10/19/2025

Customer Support Phone Line Issues

Customer Support Team Customer Support Phone Line

Services

Current Service Status

History Grid

Service Status

Maintenance

P3 - Scheduled Maintenance

P4 - Product Update SV 1.25.11

P3 - Scheduled Maintenance

P3 - Scheduled Maintenance

Incidents

Customer Support Phone Line Issues

Calendar